Shipping

From the moment an order is confirmed, it enters a streamlined processing workflow. Our goal is to ensure this entire process is transparent, predictable, and as efficient as possible.

Once payment for an order is completed, we will arrange for its processing as quickly as possible—including information verification, packaging, and handover to our logistics partners.

Processing typically takes 1–3 business days (excluding weekends and public holidays).
During peak seasons or around major holidays, processing times may be slightly extended.

As soon as your package has been dispatched, our system will automatically send a notification email containing tracking information, allowing you to monitor your shipment's progress at any time.

We offer free standard shipping on all orders at no additional cost.

Standard Shipping: Estimated delivery within 7–14 business days.

Actual delivery times may vary depending on the destination, logistics arrangements, or customs clearance procedures.

Currently, our shipping services cover most regions; however, there are still certain countries and territories to which we are temporarily unable to ship. Please refer to the checkout page for the specific regions available for delivery.

Once your package has been dispatched, you can monitor its shipping progress in the following ways:

Use the tracking number provided in your email;
Visit the "Order Tracking" page on our website and enter your order details to view the status.

Please Note: It typically takes 48–72 hours for shipping information to update; this is a normal occurrence.
If there is a prolonged delay in updates or if you encounter any tracking anomalies, please contact our support team, and we will assist you in following up on the shipment.

Occasional shipping delays may occur due to uncontrollable factors such as adverse weather conditions, peak logistics periods, or customs inspections.
If your order has not arrived by the estimated delivery date, we will assist you in verifying the situation with our logistics partners and provide you with an update as soon as possible.

You may request to cancel an order and receive a full refund provided that the order has not yet been shipped.
Once an order has entered the shipping phase, it cannot be directly cancelled; in this instance, please follow our return procedures after you have received the package.

Some international orders may be subject to customs duties or import fees. These charges are levied by local customs authorities and are the responsibility of the recipient.